With Swyx's Call Routing Manager calls can either be rerouted automatically or according to the ones entries in Microsoft's Outlook Calendar.
Additionally, there are other possibilities to handle an incoming call, for instance rerouting to a mobile phone or to a colleague, recording of messages, arbitrary music on hold, individual voicemail message according to incoming phone number, call signalling via e-mail, short message service or calling line identification via DTMF.
Perfect Microsoft Outlook Integration
Integrating the telephony into the world of data and PCs uncloses a new dimension of telephony functions. Features, which are not part of traditional PBXs and which are very costly if at all feasible, are an implicitness with Swyx, for instance voicemail for every user or dialling out of Microsoft Outlook, including user-friendliness and an ones individual telephony surroundings.
Computer Telephony Integration (CTI)
No need to copy phone numbers, because users can choose their contact out of Microsoft's Outlook Contacts or from another TAPI capable application. Additionally, callers can be identified by existing Outlook Contacts, which helps the employee to be informed about the caller and his background as a customer.
Easy Administration
Maintaining and operating Swyx is very cost-effective as well, because all administration can be done by the network management. By using management tools as for instance Microsoft's Management Console changes and rearrangements can be implemented fast and inexpensive.
Moves within the Company
Especially moves within the company can be very cost and work intensive when talking about communication procedures. With traditional PBXs, an external technician must be available to perform this move. In contrast to this, moving with Swyx is more than easy. It does not make any difference, where in the company your workplace is: The only thing necessary to create the individual telephony surroundings is logging onto the PC network.
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